We have answered most frequently asked questions, in case your query is not listed on our FAQs page, please feel free to contact us via email. We will respond to you within 24 - 48 hours.
For order related queries:
[email protected]
For Bridal Appointments:
[email protected]
For feedback/product enquiry:
[email protected]
For business related queries:
[email protected]
For career opportunities:
[email protected]
For press related queries:
[email protected]
To register go to the sign up icon placed at the top right of the page and fill in the registration form to make your Manish Malhotra Account.
Email id and mobile numbers are mandatory fields, as we will send you regular updates about your orders.

Once you have chosen your products, add them to your cart by clicking on "Add to cart". The order process has 4 stages:

  1. Register by creating your own Manish Malhotra account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wishlist.
  2. Fill in the delivery information: receiver’s name and address and select your delivery method.
  3. Review your order before placing it.
  4. Complete the payment process.

To customise any order you need to mail us at: orders @manishmalhotra.in with clear information regarding the same. We will ask you for certain requirements and approvals to ensure that the customisation is proper.

Please Note:
  • The basic silhouette cannot be changed
  • Customisation will only conform to: Adding sleeves, size customisations, covering a sheer part and colour change only.
  • Any additional component like extra pants/dupatta will be on a chargeable basis.
  • All customisation will be subjected to availability.
  • All custom made order will be non-refundable/non-exchangeable.
  • Manish Malhotra has the right to cancel or withdraw/modify certain customisations if they do not fit the above points.
Shipping charges within India is free, outside India the charges will be shown to you at the time of check out, any extra charges will vary on any additional component like a dupatta, pants or embroidery that has been added to the existing outfit.
You will be given the order tracking details via mail which you can track on our courier partner’s website.
Yes, we deliver to all the major countries. The shipping charges will vary as per your order and location. At the time of your checkout you will know the delivery charges for your international order.
At Manish Malhotra we try our best to protect your personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps.
If you have placed an order with us and you want to cancel it, inform us within 24 hours of the order placed after which no order can be cancelled.
Yes, you can go to my account to change the shipping address or notify us over the mail, however address cannot be changed once the order has been dispatched.
Please read return polices to understand the process.
If you are not available when we deliver the merchandise, our courier company will take it back and they will contact you for further steps.
At Manish Malhotra, we ensure the safety of your order, however if in any circumstances if you receive a product in damaged condition mail us the picture of the garment received with your order number and we will guide you with the next steps.

You may opt for a payment method from under the following heads:

  • Paying with a credit card or debit card
  • Net Banking
  • E-wallets
  • Store Credits (In case of returns)

Privacy Policy

This Privacy Policy applies to the website www.manishmalhotra.in and to the business symbolized therein.

www.manishmalhotra.in recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.manishmalhotra.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

www.manishmalhotra.in is a property MANISH MALHOTRA, an Indian Company registered under the Companies Act, 2013 having its registered office 41 Pali Hill – Row House 6 – Bandra – Mumbai 400050.

INFORMATION WE COLLECT

Contact information

We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Information you post

We collect information you post in a public space on our website or on a third-party social media site belonging to www.manishmalhotra.in.

Demographic information

We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information

If you use our website, we may collect information about your IP address and the browser you’re using. We might look at which site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Cookie Policy

A cookie is a small text file that we place on your mobile device to enable various features of www.manishmalhotra.in. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.

Third Party

At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of Your information by such third parties.


WAYS OF COLLECTING INFORMATION

Directly from the customer

We collect information directly from you when you register or buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.

Passively from the customer

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

Information sourced from third-parties

For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.


USE OF YOUR PERSONAL INFORMATION

We use information to contact you

We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions

We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes

We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications

We might send you email to enroll for our newsletter or for discounts and offers.

We shall use information as otherwise permitted by law.


SHARING OF INFORMATION WITH THIRD-PARTIES

We will share information with third parties who perform services on our behalf

We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers

We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business

For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy

We will tell you before we do this.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect your personal/financial information and keep it confidential. By visiting our website www.manishmalhotra.in, you are accepting and consenting to the practices described in this Privacy Policies. The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our website www.manishmalhotra.in.


EMAIL OPT-OUT

You can opt out of receiving our marketing emails

To stop receiving our promotional emails, please email unsubscribe @ www.manishmalhotra.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


THIRD PARTY SITES

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Phone: 022-6399077/76
Email: [email protected]

If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected]

UPDATES TO THIS POLICY

This Privacy Policy was last updated on 26/07/2017.From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Terms of Use

LEGAL NOTICE

VISITORS TO THIS WEBSITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”). PLEASE READ THESE CAREFULLY BEFORE CONTINUING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE.

We reserve the right to modify these terms as deemed fit on a time-to-time basis without any prior notice.

Index of terms:

S. No. Content
1 Statement of intellectual property
2 Security and Privacy Policy
3 Orders
4 Delivery and shipping
5 Payments
6 Return / Exchange Policy
7 Communications
8 Promotions and discounts policy
9 Legal Disclaimer
10 Limitation of Liability
11 Indemnification
12 Termination
13 Compliant grievances
14 Governing law and jurisdiction

 

1. STATEMENT OF INTELLECTUAL PROPERTY RIGHTS

The website www.manishmalhotra.in is owned by MANISH MALHOTRA and MM Styles Private Limited. All the products, designs, images, layout and other content displayed on this website is the intellectual property of MANISH MALHOTRA. Manish Malhotra ™ and www.manishmalhotra.in are trade names and/or trademarks of Manish Malhotra and its affiliates.

Nothing contained within the website should be construed as granting any license or the right to use any trademark/trade name/design/copyright without the prior written consent of the owner of the website. Manish Malhotra has proprietary rights in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Manish Malhotra. Any misuse or unauthorized of the intellectual property on this website will not be permitted and will be strictly dealt with as per the applicable laws of India. You acknowledge that your use of the contents on this Website is for personal, non-commercial use. Any links to third-party websites are provided solely as a convenience to you. We are not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites.

2. STATEMENT OF INTELLECTUAL PROPERTY RIGHTS

Your Privacy and the Security of Your Personal Information is Very Important to Us. This Policy describes how we treat user information we collect on www.manishmalhotra.in and other offline sources. This Privacy Policy applies to current and former visitors to our website. By visiting our website, you agree to this Privacy Policy.

  1. Security measures:

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Website. We restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for internal business purposes only. Our employees are bound by internal policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

  1. Information we collect

We might collect your billing name, billing address, email, mobile number, phone number, street, city, state, pin code, country, IP address and payment method when you buy the products. We NEVER collect your credit/debit card number or card expiry date or other details pertaining to your credit/debit card on our website. Credit/ debit card information will be obtained and processed by our online payment partners. Your account history shall include (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers. However, your transactions details may be preserved by [Please insert website/business name] for purposes of tax or regulatory compliance.

  1. Use of your personal information:

We reserve the right to use and share your information in the event we believe doing so is necessary to operate this website or where such disclosure may be required by law, or to protect our right or the rights of others. We shall use information as otherwise permitted by law. We do not sell your personal information to third parties for any reason. We may share your personal information with third parties or affiliates with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you. We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. We collect your information for website usage, online transactions and store transactions only. At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of your information by such third parties.

  1. Cookie Policy

A cookie is a small text file that we place on your mobile device to enable various features of www.manishmalhotra.in. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.

  1. Updates to this policy

This Privacy Policy was last updated on 23 November 2017. From time to time we may change our privacy practices. We may update this privacy policy by posting a new version on this website from time to time. You must check this page occasionally to ensure you are familiar with any changes in the policy.

3. ORDERS

This Website offers for sale certain products (the “Products”) domestically (i.e. in India) and internationally. If you purchase any Products, you will be responsible for paying any applicable tax, which will be elaborated at the time of checkout. You can register by clicking on the Registration Link and create an “Account” at our website. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. We take no responsibility for any order placed/ refund claimed by any minor, any person of unsound mind, unauthorized agents and/or any person otherwise incompetent to place such order/claim refund.

4. DELIVERY AND SHIPPING

Orders are packed and shipped Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional business days to process

We ship from Mumbai India to all Territories in India except those PIN Codes not serviced by our Logistics Partner. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.

PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.

If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order.

You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalised space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.manishmalhotra.in.

Not all products qualify for Fast Track Shipping. The order will be dispatched only after receipt of payment from your end. Estimated time of delivery shall be calculated from the date of dispatch only.

5. PAYMENTS

PAYMENTS – You may opt for a payment method from under the following heads:

  1. Paying with a credit card or debit card

  2. Net Banking

  3. E-wallets

If your payment method has been declined, do one of the following:

  • Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account.

  • Contact your bank.

  • Contact us

6. RETURN/EXCHANGE POLICY

We have a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled:

    • All Products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.

    • We will accept no Products if (a) the Products have been damaged by you (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if the product is altered in any way, (d) if the product has been worn.

  • List of non-returnable products shall be Custom made products; Altered products as per the specifications/measurements provided by you; Products that are purchased in any sale / promotion and/or Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

  • Please contact us for any return / exchange within 2 days of the product being received.

  • The return shipping charge will have to be paid by the customer or in certain cases our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup. For clarity on the same you can call us on: 022 26399077
  • All products may be returned or exchanged in thirty (30) calendar days from the date you received it.

    • To be eligible for a return or exchange, your item must be approved subject to being unused, unworn and in the same condition that you received it. All the tags, labels, original packaging etc. should be intact and the garments should not be washed, used or in spoiled/damaged Condition. We reserve the right to decide whether this term is fulfilled or not and whether the product is approved for return or exchange or not.

    • Your item must be in the original packaging.

    • Your item needs to have the receipt or proof of purchase sent to us via email on: [email protected]
    • Please note that items purchased at www.manishmalhotra.in cannot be returned in a Manish Malhotra Store for exchange or refund.

The returns and exchange procedure can also be initiated through the Website by following the below mentioned steps:

  • If you made the purchase as a registered user, log in to your account to initiate the process.

  • If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return and exchange only if the said product appears in your order history.

  • After logging in, select the relevant option to return or exchange the product.

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund or exchange after inspecting.

We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval policies.

    • If the qualities check team does not approve the product, the product will be returned back to customer within 5 days of the product being received.

    • If your return is approved, the refund will only be in the form of store credits.

    • If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.

    • Store credit only pertains to the amount of the purchase and not the shipping cost.

    • Store credits are non-refundable and non-transferable.

    • If it is found that the claimed shipment was not delivered to the shipment or us was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his claim of return.

7. COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

8. PROMOTIONS AND DISCOUNTS POLICY

Sale offers are valid for a limited time and are valid on online purchases only at www.manishmalhotra.in, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time. Offers void where prohibited by law.

We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy sets out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, you are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion any time.

8. LEGAL DISCLAIMER

While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This site and the materials, information, and references to services and products herein, including without limitations, text, graphics and links, are provided “as is” without representations or warranties of any kind, whether express or implied.

To the fullest extent permissible we disclaim any warranties, express and/or implied, including but not limited to implied warranties of merchantability, non-infringement, freedom from cookies, computer virus and warranties arising from course of trade or course of performance of services. We do not represent or warrant that the functions contained in the site will be uninterrupted or error free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

10. LIMITATION OF LIABILITY

This website’s entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

10. INDEMNIFICATION

Upon visiting this website you agree release, indemnify, defend and hold harmless MANISH MALHOTRA and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

10. TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

10. COMPLAINT GREVIENCES

If you have any queries or questions about these terms, please contact us at: Phone: 022-26399077/76 or email us at: [email protected] / [email protected]

GOVERNING LAW AND JURISDICTION

This Website originates from Mumbai, Maharashtra. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courtslocated in Mumbai, Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

Delivery

Orders are packed and shipped Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 30 business days to process and ship.

Our official courier partner is B-4 logistics , Mumbai, Website: www.b4express.com.

We ship from Mumbai India to all Territories in India except those PIN Codes not serviced by our Logistics Partner. The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.

PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.

For International Shipping, local taxes of the country where the order is shipped might be applicable which has to borne by the customer. Manish Malhotra or MM Styles PVT LTD is no way liable to pay these taxes.

If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order.

You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalised space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.manishmalhotra.in.

RETURN/EXCHANGE POLICY

Please read our Terms and conditions and other policies to get a better clarity and understanding on the usage of this site.

VISITORS TO THIS WEBSITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”). PLEASE READ THESE CAREFULLY BEFORE CONTINUING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE.

We have a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled:

  • All Products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.

  • We will accept no Products if (a) the Products have been damaged by you (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if the product is altered in any way, (d) if the product has been worn.

  • List of non-returnable products shall be Custom made products; Altered products as per the specifications/measurements provided by you; Products that are purchased in any sale / promotion and/or Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

  • Please contact us on: 022-26399077/76, for any return / exchange within 2 days of the product being received. The return shipping charge will have to be paid by the customer or in certain cases our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup

  • All products may be returned or exchanged in thirty (30) calendar days from the date you received it.

    • To be eligible for a return or exchange, your item must be approved subject to being unused, unworn and in the same condition that you received it. All the tags, labels, original packaging etc. should be intact and the garments should not be washed, used or in spoiled/damaged Condition. We reserve the right to decide whether this term is fulfilled or not and whether the product is approved for return or exchange or not.

    • Your item must be in the original packaging.

    • Your item needs to have the receipt or proof of purchase sent to us via email on : [email protected]

    • Please note that items purchased at www.manishmalhotra.in cannot be returned in a Manish Malhotra Store for exchange or refund.

The returns and exchange procedure can also be initiated through the Website by following the below mentioned steps:

  • If you made the purchase as a registered user, log in to your account to initiate the process.

  • If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return and exchange only if the said product appears in your order history.

  • After logging in, select the relevant option to return or exchange the product.

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund or exchange after inspecting.

We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval policies.

  • If the qualities check team does not approve the product, the product will be returned back to customer within 5 days of the product being received.

  • If your return is approved, the refund will only be in the form of store credits.

  • If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.

  • Store credit only pertains to the amount of the purchase and not the shipping cost.

  • Store credits are non-refundable and non-transferable.

  • If it is found that the claimed shipment was not delivered to us or the shipment was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his claim of return.